Last Updated: June 1, 2026

GrinStatus (“we,” “us,” or “our”) is committed to protecting the privacy of the dental offices and professionals who use our services. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (grinstatus.com) or submit a service request to our team.

1. Information We Collect

   When you contact us or submit a service request through our website, we may collect the following information:

   • Dental practice name and contact person’s name
   • Business email address and phone number
   • Office address and fax number
   • Information about the patients and insurance plans you are requesting verification or billing assistance for
   • Any documents or files you voluntarily upload (e.g., eligibility breakdown sheets, insurance forms)

   We do not collect personal financial information (such as credit card numbers) directly through our website.

2. How We Use Your Information

   The information we collect is used solely to:

   • Process and respond to your eligibility verification or billing service requests
   • Communicate with your office regarding active requests and follow-ups
   • Maintain records of services provided to your practice
   • Improve our services and internal processes
   • Send service-related communications (e.g., status updates, reminders)

   We do not sell, rent, or share your information with third parties for marketing purposes.

3. Protected Health Information (PHI)

   As a dental billing and insurance verification service, GrinStatus may handle Protected Health Information (PHI) as defined under HIPAA (Health Insurance Portability and Accountability Act). We are committed to handling all PHI in compliance with applicable federal and state regulations.

   PHI shared with us for the purposes of insurance verification, claim submission, or accounts receivable management will:

   • Be used only for the services requested by your office
   • Be stored securely and accessed only by authorized GrinStatus team members
   • Not be disclosed to unauthorized parties

   If your office requires a Business Associate Agreement (BAA), please contact us at enrollment@grinstatus.com.

4. Data Security

   We take reasonable administrative, technical, and physical safeguards to protect the information we handle. Access to client data is limited to GrinStatus team members who need it to perform their assigned duties.

   While we work to protect your information, no method of transmission over the internet is 100% secure. We encourage you to avoid sending highly sensitive information through unsecured channels.

5. Cookies and Website Analytics

   Our website may use cookies or similar tracking technologies to improve your browsing experience and understand how visitors use our site. This may include:

   • Session cookies to maintain your navigation state
   • Analytics tools (e.g., Google Analytics) to track page visits and traffic sources

   You can disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

6. Third-Party Links

   Our website may contain links to third-party websites (such as insurance portals or dental association resources). GrinStatus is not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies independently.

7. Data Retention

   We retain client and patient-related information for as long as necessary to fulfill the services requested and to comply with legal, regulatory, and business requirements. When information is no longer needed, it is securely deleted or de-identified.

8. Your Rights

   Depending on your location, you may have the right to:

   • Request access to the information we hold about your practice
   • Request correction of inaccurate information
   • Request deletion of your information, subject to legal or contractual obligations
   • Opt out of non-essential communications

   To exercise any of these rights, please contact us using the information below.

9. Changes to This Policy

   GrinStatus reserves the right to update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.